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MATBAUConsulting
Cancellation & refunds

Cancellation and refunds

Draft — requires legal review before publication. This text is not a statement of compliance.

Before the visit

You can cancel or reschedule. If you paid in advance and the service hasn’t started, we refund via the same payment method. [TO BE COMPLETED — exact timeframes]

Right of withdrawal

Consumers generally have 14 days to withdraw. Use the withdrawal form.

Non-performance

If we cannot provide the agreed service, we refund in full for the part not performed.

Complaints

Write to [TO BE COMPLETED] or call +40 746 040 505.